FAQs

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  • Why do some of your colors have such weird names?
    There are a few colors with names that seem unusual in the modern day. This is because they are based on traditional colors - some of which date back to ancient times. Hooker’s Green, Indian Yellow, Van Dyke Red and Ivory Black are cases in point. Hooker’s Green is not a reference to prostitution, but is named to honor the British botanical illustrator William J Hooker who used the color for certain types of leaf. Van Dyke Red is named after the Flemish Baroque artist Anthony van Dyck who became the leading court painter in England. When he was knighted, he changed the spelling of his name to van Dyke. Indian Yellow is named after the organic yellow pigment it’s based on, which was reputed to be first produced in India. Made in little balls of pigment, the color was exported around the world and was said to be made with uniquely yellow urine from cattle fed on mango leaves! Our color is now made with a synthetic pigment. Lastly, Ivory Black does not contain ivory but is inspired by a color that dates back to Roman times which was made from roasting ivory and animal bones. Liquitex Ivory Black has the same brown undertones, but is a synthetic combination of carbon and calcium phosphate.
  • Can I use Liquitex Acrylic Ink as a tattoo ink?
    No. We would strongly recommend you use a specialized tattooing ink that is designed for skin application. Liquitex Acrylic Ink is not designed for tattoos or other body modification.
  • Can I use Liquitex on my skin?
    While there should be no major issues, we don’t recommend purposefully using Liquitex paints or mediums on your skin. You would be better to use a specialized face & body paint designed for skin application instead.
  • I’m varnishing my painting with your permanent varnish – how do I clean my brush afterwards?
    All our acrylic varnishes are water-based, like our paints, so you can just wash your brush out with soap and water and leave to dry.
  • You’ve changed your website – why?
    Liquitex is a brand driven by innovation and the sharing of knowledge. We've always evolved as technology and science have progressed, and we wanted to make a really simple to use, useful resource for all artists. The launch of our new products, new look, new materials and color palettes makes it the perfect time - we hope you like it. Let us know what you think via our social channels.
  • I want to print some information out on one of your ranges – do you have anything downloadable?
    Yes we have a full set of product booklets you can download as PDFs and print out. Each contains a color or swatch chart and can be found here. The same page has a downloadable PDF of The Liquitex Acrylic Book, our detailed guide to working with acrylics. We also have safety data sheets on each of our products - find them ready to download on the product pages and color pop-ups.
  • I’ve found a bug on the site – how do I report it?
    It's very simple. Just send us a message via the contact form here with the details and we will sort it out. Thanks very much!
  • Where can I find color charts for your ranges?
    We have color and swatch charts within our product booklets. These are stored in our Knowledge section and are ready for you to download as PDFs and print out here.
  • Where do I find info on tips and techniques?
    We have an ever-evolving selection of tips and techniques guides - in video and written formats - ready for you in our Knowledge section here.
  • Where can I find safety information and data on each product?
    We have safety data sheets on each of our products. Find them ready to download on the product pages and color pop-ups.
  • Why doesn’t your new website ship to some US territories?
    Each territory has specific shipping restrictions and requires specific website customizations. We have just launched phase one of our new website and are currently working on rolling out ecommerce to more territories.
  • Do you ship to Canada?
    Yes we do!
  • How can I reset my password?
    There are two ways to do this. If you have forgotten your password, simply click the Login button at the top right of the top menu bar and use the 'Forgot your password?' link. Once you've entered your email address we will send you a link which allows you to update your password. If you have your password and simply want to change it, go into My Account and you can change it in Account Details. If you have any problems, contact us here.
  • What does my ‘Order Status’ mean?
    We have two order status options - 'Processing' and 'Complete'. Processing covers the stage where we've received your order to picking and packing. Complete means your order is shipped and you'll also receive an email note to let you know.
  • I’m interested in stocking Liquitex in my store. Who do I speak to?
    Please contact us here and a member of the team will get back to you.
  • How can I return my order?
    First contact us here and you'll be issued with a unique Return Authorization Number. Keep your number safe as you won't be able to process your return without it. In some situations, you'll be eligible for a prepaid shipping label and this will be emailed to you if you qualify. Then simply package everything up securely and send it back to us. More details can be found here.
  • How long will my order take to come?
    It all depends on which delivery option you choose; however, most orders will ship within 2-3 business days from the day the order is placed. For more information, see our detailed shipping options here.
  • How can I find out about delivery options and shipping costs?
    We have a full list of the options on our Shipping & Returns page here.
  • Which products are classified as hazardous and cannot be delivered to my country?
    We currently ship to the US and Canada. There are some products we can't send to you by plane, due to the aerosol propellants they contain. Therefore, you cannot use an air delivery service (UPS Air Next Day or 2nd Day) for Spray Paint, Cap Cleaner or any of our spray varnishes. Instead choose a land service from our shipping options here. We have safety data sheets on each of our products. Find them ready to download on the product pages and color pop-ups.
  • How long will my order take to come?
    It all depends on which delivery option you choose; however, most orders will ship within 2-3 business days from the day the order is placed. For more information, see our detailed shipping options here.