FAQs

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  • You’ve changed your website – why?
    Liquitex has always been a brand driven by innovation and the sharing of knowledge. We've always evolved as technology and science have progressed, and we wanted to make a really simple to use, useful resource for all artists. The launch of our new products, new look, new materials and color palettes makes it the perfect time - we hope you like it. Let us know what you think via our social channels.
  • I want to print some information out on one of your ranges – do you have anything downloadable?
    Yes we have a full set of product booklets you can download as PDFs and print out. Each contains a color or swatch chart and can be found here. The same page has a downloadable PDF of The Liquitex Acrylic Book, our detailed guide to working with acrylics. We also have safety data sheets on each of our products - find them ready to download on the product pages and color pop-ups.
  • I’ve found a bug on the site – how do I report it?
    It's very simple. Just send us a message via the contact form here with the details and we will sort it out. Thanks very much!
  • Where can I find color charts for your ranges?
    We have color and swatch charts within our product booklets. These are stored in our Knowledge section and are ready for you to download as PDFs and print out here.
  • Where do I find info on tips and techniques?
    We have an ever-evolving selection of tips and techniques guides - in video and written formats - ready for you in our Knowledge section here.
  • Where can I find safety information and data on each product?
    We have safety data sheets on each of our products. Find them ready to download on the product pages and color pop-ups.
  • Why doesn’t your new website ship to some US territories?
    Each territory has specific shipping restrictions and requires specific website customizations. We have just launched phase one of our new website and are currently working on rolling out ecommerce to more territories.
  • Why doesn’t your website ship to Canada?
    Each territory has specific trading restrictions and requires specific website customizations. Phase one of our website is now live and we are currently working on rolling out ecommerce to more countries, including Canada.
  • How can I reset my password?
    There are two ways to do this. If you have forgotten your password, simply click the Login button at the top right of the top menu bar and use the 'Forgot your password?' link. Once you've entered your email address we will send you a link which allows you to update your password. If you have your password and simply want to change it, go into My Account and you can change it in Account Details. If you have any problems, contact us here.
  • What does my ‘Order Status’ mean?
    We have two order status options - 'Processing' and 'Complete'. Processing covers the stage where we've received your order to picking and packing. Complete means your order is shipped and you'll also receive an email note to let you know.
  • I’m interested in stocking Liquitex in my store. Who do I speak to?
    Please contact us here and a member of the team will get back to you.
  • How can I return my order?
    First contact us here and you'll be issued with a unique Return Authorization Number. Keep your number safe as you won't be able to process your return without it. In some situations, you'll be eligible for a prepaid shipping label and this will be emailed to you if you qualify. Then simply package everything up securely and send it back to us. More details can be found here.
  • How long will my order take to come?
    It all depends on which delivery option you choose; however, most orders will ship within 2-3 business days from the day the order is placed. For more information, see our detailed shipping options here.
  • How can I find out about delivery options and shipping costs?
    We have a full list of the options on our Shipping & Returns page here.
  • Which products are classified as hazardous and cannot be delivered to my country?
    We currently only deliver orders within the US and you can therefore order anything from our range. However, there are some products we can't send to you by plane, due to the aerosol propellants they contain. Therefore, you cannot use an air delivery service (UPS Air Next Day or 2nd Day) for Spray Paint, Cap Cleaner or any of our spray varnishes. Instead choose a land service from our shipping options here. We have safety data sheets on each of our products. Find them ready to download on the product pages and color pop-ups.
  • How long will my order take to come?
    It all depends on which delivery option you choose; however, most orders will ship within 2-3 business days from the day the order is placed. For more information, see our detailed shipping options here.
  • How can I cancel my order?
    It's very simple. Just let us know as soon as possible using the contact form here, telling us your order details. If it hasn't yet been shipped, we should be able to cancel it. If it has already been shipped, you will need to return the item using our returns process. More details on returns can be found here.
  • How can I find out if you have an open call for the Liquitex Residency Program?
    We occasionally hold an open call, so please sign up for our mailing list and follow us on social media. We will announce any open call opportunities there, and via our residency partners.
  • Do you give residencies to artists outside of the USA and England?
    Yes! Our International Residencies invite artists from anywhere in the world to travel and stay at one of our studios, irrespective of their origin.
  • I like to play around with different spray effects. Do you offer different nozzle sizes?
    Yes. You'll find the Medium cap that comes with every Liquitex Spray Paint is suitable for achieving a variety of line thicknesses, but we all like to have options, so we've made an assorted cap pack to give you different effects in Skinny, Medium and Fat nozzle sizes.