RETURNS & REFUNDS
Our team is here to help you if you have any concerns with your order. Open your package as soon as it arrives and check you are happy with it. Any issues? Let us know immediately.
What's your returns policy?
For purchases made through our website we operate a no quibble returns policy. If you return an item within 30 days of receipt, in perfect, unopened condition, we'll refund it no questions asked.
How do I return it?
First contact us here or call us on 1-888-4-ACRYLIC (US customers only) and you'll be issued with a unique Return Authorization Number. Keep your number safe as you will be unable to process your return without it. In some situations, you'll be eligible for a pre-paid shipping label and this will be emailed to you if you qualify. Then simply package everything up securely and send it back to us.
When do I get my refund?
Once we recieve and check your goods, a refund will be made to the same payment card within 14 days of receipt. We'll always contact you if there is a problem at this stage.